I am trying to integrate Hubspot with Intercom.

Question

Is it possible? Does anyone have something similar setup?  I don't want it to 'create new leads' i want it to leave a note or link on a deal every time a message is sent via intercom. I am being told by intercom this is possible and now being told it's not possible.

Daniel M15 · Accepted Answer

Hey @louise i​! Daniel from Customer Support Engineering here &#128295;Just to clarify, do you want a note to be left each time any reply is sent by a user? If so, you could use our conversation.user.replied webhook topic to detect whenever a user replies (there is an admin version, too). The conversation ID will be included in the returned payload. Then, follow up by creating a note in the conversation using our Reply to a conversation endpoint (specifying "note" as the type" and the ID of the conversation)!Hope this helps &#128588;

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