Answered

I cannot login on the Intercom App

Forum|Forum|1 year ago
May 29, 2024
2 replies
384 views

Clarissa Felix
New Participant

I’ve been trying to log in on the intercom business app. After entering my credentials, It says it will send a code but I never receive it in my mail. I’ve tried 5 times today.

Best answer by Sean Reid

Hey @Clarissa Felix

Sean Reid, manager from Customer Support here!

We experienced some outages last week that may have caused your issue. Please let us know if you were able to log back in!

+7

Nathan Sudds
Top Expert
381 replies
Forum|Forum|1 year ago
May 31, 2024

@Clarissa Felix I’d recommend trying again now, maybe there were some delays or problems with services at the time you were trying to login -- I know there was some sort of Intercom outage during the webinar yesterday where services were restored and maybe this was right at the time you were trying to login.

If not, I’d recommend reaching out to chat support for this one, there’s not much we can do from the community aspect for this one without knowing more about your account, phone number, etc but if you launch a chat with the team hopefully it can get escalated to the right contact!

Good luck!

Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox