I had issues with IG integration - messages did not appear even though all the connection and permissions were correct. I decided to uninstall the app to install it again. Now it says that I need to buy a premium account. How is this normal when IG is a free app based on what Intercom says.
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/87465160-19b2-42e7-806e-bcc73ac7efdc.png)