I had issues with IG integration - messages did not appear even though all the connection and permissions were correct. I decided to uninstall the app to install it again. Now it says that I need to buy a premium account. How is this normal when IG is a free app based on what Intercom says.

HidontXgate,It’s Mat from the Support Engineering Team 😀Instagram is a free app, that’s true, but Intercom is a way to interact with this app, and it has its own set of features that are not available if you are using Instagram natively.That’s why it is additional paid add-on.Does that make sense to you?

Instagram is not free?

Instagram is not free? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded