Hello, We have integrated Intercom service with RevenueCat so we can send promotional message to particular users who have not renewed their subscription over a week. We have integrated Intercom into RevenueCat and we are able to see RevenueCat sending some events to Intercom. We have also confirmed that RevenueCat is sending event to Intercom or not, by adding custom event names rather than using default names and found that events are being tracked properly on Intercom. However, we are not able to see count updates for any events on Intercom. So, we can't filter users who have cancelled their subscription and not renewed their subscription over a week. We have reached to RevenueCat support as well and found RevenueCat successfully delivers all subscription events to Intercom. Would you please help us clearing this blocker?Any help would be appreciated. Regards,Paresh.

Hey @paresh, can you tell me a bit more about how you integrated Intercom with RevenueCat?I don't see them listed in our App Store, did you manually integrate directly with Intercom's REST API?

Hi Intercom team - @Eric Fitz@Diana Tripac. I lead Partnerships at RevenueCat and I was looking toget in touch with your Partnerships / App Store team on the following topics:RevenueCat built out an integration years ago but we never officially submitted/launched on the app store, how can we make this happen? Here are details about our integration:https://www.revenuecat.com/integrations/intercom/and we have over 100 mutual customers using the integration today, with the largest customers in the $40-50M annual revenue range. Would love to get connected to get next steps here.Our integrations team recently discovered that you all have a v2 API that we’re not using (changelog), and I’m hoping to find outif you have a scheduled deprecation date for v1 that we should be aware of, can’t find the detail in your docs. A technical contact here would be ideal.Thank you!Truman

Intercom event counts are not being updated even though successfully delivered from RevenueCat dashboard.

Intercom event counts are not being updated even though successfully delivered from RevenueCat dashboard. | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded