Intercom-frame renders twice in my React Web App!?!

Question

Hi everyone! I've been struggling to find a solution to this issue: Whenever a user interact with any Intercom item (open messenger, follow a tour) the frame opens up twice, and makes it impossible for the user to close the messenger/continue tours. I thought it had something to do with the library we were using (react-intercom), so we changed to a more stable one (react-use-intercom). But the problem remains!! Another weird detail: We have a development environment of the web and a production one. This bug only happens in the production environment.  This is harming our interactions with the users and it's making us unable to contact them or guide them through the app. Any contribution will be highly appreciated!! &#128549;  Thanks in advance!!

Lisa B11 · Accepted Answer

Hey @user55​&#128075; Would you mind sending us a message through the Messenger with that issue you are experiencing and the screenshots please, so that we can get a Support Engineer to look into this for you &#128588;

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