Answered

iOS SDK 17.0.1: Intercom Launcher Doesn't Show

  • 18 April 2024
  • 1 reply
  • 16 views
M

Hello,
I am encountering an issue with Intercom SDK version 17.0.1. The icon inside the launcher is not displaying properly; instead, there is just a white rectangle. This problem was not present in version 16 of the SDK.
(Attach image)
Category: Support Operation
TAGS: App & Integrations, Mobile SDK

 

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Best answer by bernice 22 April 2024, 15:46

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bernice
Userlevel 3
Badge +4

Hey @Meirav Nachmanovitch Lazar - thanks for reaching out about this issue. I can see that you are expecting your own logo here. I’m going to pass your issue onto the support team to take a further look into this for you - can you ensure that you update to the latest version of the iOS SDK in the meantime?  You’ll find info on the latest iOS release here 📌  We’ll be in touch with you via the Messenger 💬

Bernice | Customer Support Engineer

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