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iOS universal links open in BOTH safari and handled in app

  • June 14, 2024
  • 4 replies
  • 321 views
F

App Conditions

  1. In our AppDelegate we return true from application:continueUserActivity:restorationHandler: 
  2. We have IntercomUniversalLinkDomains configured in the Info.plist file

Steps to Reproduce

  1. Open and intercom chat and type in the link https://www.nuuly.com/feedback
  1. Tap on the link, once it becomes tappable in Intercom chat

Expected Behavior:

Do not open Safari when a url is matched with an entry from IntercomUniversalLinkDomains and ONLY handle in application:continueUserActivity:restorationHandler: returns true

 

Actual Behavior

App handles link in application:continueUserActivity:restorationHandler:b but Safari also opens the link before App can handle it

 

Intercom SDK: 17.0.0

iOS: 17.2

Best answer by mateusz.leszkiewicz

Hi flopshot-nuuly, It’s Mat from the Support Engineering Team 😀 

I’ve created a conversation in Intercom for you. Our team will diagnose the issue and try to help you fix this.

    4 replies

    mateusz.leszkiewicz
    Intercom Team
    Forum|alt.badge.img+7

    Hi flopshot-nuuly, It’s Mat from the Support Engineering Team 😀 

    I’ve created a conversation in Intercom for you. Our team will diagnose the issue and try to help you fix this.

    Mateusz Leszkiewicz | Technical Support Engineer
    U
    Forum|alt.badge.img
    • User1185
    • Connector
    • 5 replies
    • September 13, 2024

    Same issue even after returning true from  application:continueUserActivity:restorationHandler:

    mateusz.leszkiewicz
    Intercom Team
    Forum|alt.badge.img+7

    Hi @User1185 , I will open a conversation for you in Intercom as well.

    If you will have the issue that requires troubleshooting and Engineering investigation it is a good idea to open a conversation with us directly.
    Especially in the cases where changing one little detail can cause multiple different issues - as in the Mobile SDKs issues.
    Please continue this thread there.

    Mateusz Leszkiewicz | Technical Support Engineer
    U
    Forum|alt.badge.img
    • User1185
    • Connector
    • 5 replies
    • December 17, 2024

    ​@flopshot-nuuly Is this issue resolved for you?


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