iOS universal links open in BOTH safari and handled in app

  • 14 June 2024
  • 1 reply

App Conditions

  1. In our AppDelegate we return true from application:continueUserActivity:restorationHandler: 
  2. We have IntercomUniversalLinkDomains configured in the Info.plist file

Steps to Reproduce

  1. Open and intercom chat and type in the link
  1. Tap on the link, once it becomes tappable in Intercom chat

Expected Behavior:

Do not open Safari when a url is matched with an entry from IntercomUniversalLinkDomains and ONLY handle in application:continueUserActivity:restorationHandler: returns true


Actual Behavior

App handles link in application:continueUserActivity:restorationHandler:b but Safari also opens the link before App can handle it


Intercom SDK: 17.0.0

iOS: 17.2


Best answer by mateusz.leszkiewicz 18 June 2024, 14:37

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1 reply

Userlevel 3
Badge +4

Hi flopshot-nuuly, It’s Mat from the Support Engineering Team 😀 

I’ve created a conversation in Intercom for you. Our team will diagnose the issue and try to help you fix this.