Hey @user2232 Racheal from the Support Engineer team here 👋
It sounds like we are looking at this third party company here, is that right? Definitely understand this isn't the answer you're looking for, but since this isn't built by Intercom I won't have much insight. 😔 You might have already given this a go but it seems they can be reached via email here: analyticsforintercom@gmail.com.
I hope they get back to you soon and help you out!
Hey @User2232 from my research it looks like the 3rd party tool you mention isn’t actively maintained. If you’re looking for another option our analytics solution is available on Intercom’s App Store: https://www.intercom.com/app-store/?app_package_code=dashbot&search=dimension