👋 Hi @heidi g​ ,

If I get you correctly, you want to create a Zendesk ticket automatically before the conversation gets closed? is it correct?

In this case you can build the following Zapier Integration:

Once you tag conversation in Intercom let's say: Zendesk, this will automatically create ticket in Zendesk.

To start building following Integration, please follow:

https://zapier.com/apps/intercom/integrations/zendesk/p>