Is it possible to only turn on the ability to view HubSpot information in Inbox without syncing data?

  • 8 November 2023
  • 1 reply

Hey all!

New to Intercom as a whole but well versed with HubSpot.

We currently have the Hubspot-Marketplace sync turned on which is syncing our contact data from Intercom to HubSpot, but one thing we don’t want are the Intercom Conversations in HubSpot. 


What I’m trying to discern is if the ability to only turn on the HubSpot Inbox view is able to be separated from the data sync portion of the App/Integration?

Basically we want our CS team to be able to see who the current Owner is of the HubSpot deal 


Best answer by Eden 15 November 2023, 16:37

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Hey @Kevin McBain 👋 Eden from the support engineer team here.


It looks like you are currently using the integration Data Sync by Hubspot, which is actually a third party integration that was created by Hubspot themselves. Because of this, they will be the best resource to reach out to regarding the functionality of the integration and if this is possible. 


In terms of our native Hubspot app, it wouldn’t be possible to prevent syncing contact data and conversations conditionally. You can read more about our Hubspot app here