When you say 'logged in', what are you referring to? Do you mean the website the user is chatting from? Or do you mean in Intercom?

And the URL, is that unique to the workspace in Intercom? Or could each user who chats in be getting a different URL?

You'll need to explain the user flow a little more.

@colin l11​ Thanks for responding! Here is our use case:

• John Doe logs into his program at acme.example.com
• He clicks on the messenger and see’s an announcement that encourages him to sign up for training. The URL should send him to acme.example.com/training

• Jack Bauer logs into his program at foxtv.example.com
• The URL in his messenger should send him to foxtv.example.com/traning

We want to use a company attribute in the URL.

The first barrier would be the logged-in status. The messenger doesn't know the user is logged in and to what program/site (Cookies etc are not passed). The only way around this would be to only show the messenger to logged in users and verify them.

In terms of the URL, the only way I could think of doing this would be to match user (or their segment/tag etc) to a particular URL (or use a custom field set on them when they are created) and send this back in the replies.

All of our users are required to log in so we should know who they are and where they're coming from. We have hundreds of customers each with a different URL so matching each one to a particular URL would be challenging. Sounds like there isn't an elegant way to use an attribute in a messenger app. Thanks @colin l11​ 

Hi Kevin, perfectly possible if you let your customers create an account, based on that info you dynamically create the links.

Also possible via the Canvas Configure Panel & let them add their URL.

Hope this helps,

Francis from videosupport.io