Is there a way to set a blocked list or allowed list for Outbound email in a Test Workspace? | Community
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Is there a way to set a blocked list or allowed list for Outbound email in a Test Workspace?

  • September 12, 2022
  • 1 reply
  • 286 views
W
  • Wes
  • New Participant

I would like to add QA and developer emails to a allow list for our test environment and block all other outbound emails by default. Is there any way to set that up in Intercom?

1 reply

Daniel M15
Employee
  • Daniel M15Employee
  • Employee
  • 240 replies
  • September 14, 2022

Hey @wes​! Daniel from Customer Support Engineering here 🔧 

 

I think the best way to block/allow users would be per Outbound message settings. While editing a message, add an audience rule "email is x, y, z" to allow only those users to receive the message. Alternatively, if you wanted to block a certain set of users, you could set up a rule "email is not x and email is not y, etc.".

 

Hope this helps 👋

Daniel McGovern, Customer Support Engineer @ Intercom


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