Hi, we have a custom bot that we've built and we are running it on this page - https://usndemo.wpengine.com/weddings/venues/.We have some standard Intercom paths that serve up options and information and in one of the paths (Provide an Estimate) we are pulling in an Outgrow.co survey app that we have built. The hand off to Outgrow works pretty well. But when you get to the end of our survey we want to pass the user back to Intercom to continue the conversation and ask more questions. We can't seem to figure this out. Outgrow has given some recommendations on having their app redirect back to the URL (which is in place on the link above) but it's a very poor user experience. Hoping that there is some option within Intercom to make this more graceful. Or maybe we've set this up all wrong and there is a better approach overall? I've looked and searched and can't find anything, but hoping maybe I'm missing something? Thank you.

@brian f12! I checked with the team and looks like there isn't much that could be done on our end. They asked to check with the Outgrow support because it is a third-party integration.

Hey @brian f12! Did you opt to disable the composer in the bot path? Here is an article on that.

Pass user from Outgrow back to Intercom

Pass user from Outgrow back to Intercom | Community

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