Salesforce Account to Intercom Companies Mapped Attributes - some, but not all, of the data is missing

Question

Have mapped SF account attributes to Intercom companies.  Most of the data is pulling over just fine (hooray!).  But there are some instances where some, but not all, of a companies attributes aren’t pulling over even though they exist in SF.  I have been spot checking and don’t see a pattern or commonality in the instances.  Just kind of random.  Anyone else seen this?  Any tips on how to handle?  Thanks!

Cam G. · Accepted Answer

Hi @Chris Briggs -- Cam with the Intercom Support Engineering team here!Am I understanding correctly thatit’s only for someCompanies that you’re seeingcompany attributes not getsynced from SF into Intercom, but these same attributes are syncing for other Company profiles? Are you seeing any logs relevant to the attributes that are missing data when you look in the SF integrationsSync Errors tab 👇 (see article on this feature here)?Given the nature of the details that may need to be discussed on this, feel free to open a direct conversation with us on this in Messenger, mention our thread on this here, and myself or one of my expert teammates will look into this further for you there👍

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded