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Answered

Shopify signups coming through as email verified (when not opted in)

  • 17 June 2024
  • 1 reply
  • 22 views

Hi all,

Wondering is anyone else has the issue where newsletter signups from Shopify come through with the field “Shopify verified email= true” despite not having actioned the double opt in email managed by Shopify.

I’m currently being bounced between both support teams. 

1 reply

bernice
Userlevel 4
Badge +4

G’day @G'day 🤠 I can see you’ve reached out to the team regarding this issue before, from our logs I can see that this is how the data is being passed to Intercom from Shopify - with "shopify_verified_email" set as true. As Shopify is the method of how these users are being created, we are limited to any further action here.

Bernice | Customer Support Engineer

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