Stripe app shows active subscription for inactive customers

Question

I have connected the Stripe app and for thousands of customers it shows them in Intercom as having an active subscription when in truth they have cancelled long ago.I attach screenshots from what I am seeing in Intercom vs. Stripe. This happens for thousands of users. Also, how can filter in Intercom for MRR > 0? Thank you,Dimitris

Dimitris T · Accepted Answer

Hi @eric f11​, thank you for responding. I found several issues that might affect this. For example, I noticed some users changed their email address to our app but that was not reflected to Intercom whereas Stripe might have been updated. I am going to have to dig deeper. I will close this topic to avoid confusing people and will get back to you once I have more data.I apologise for the trouble and thank you for responding.Dimitris

Eric Fitz · Answer

Hey @dimitris t​, just to confirm that the customer in both screenshots has the same email address in both Intercom and Stripe?

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