I have connected the Stripe app and for thousands of customers it shows them in Intercom as having an active subscription when in truth they have cancelled long ago.
I attach screenshots from what I am seeing in Intercom vs. Stripe. This happens for thousands of users.
Also, how can filter in Intercom for MRR > 0?
Thank you,
Dimitris
Best answer by Dimitris T
Hi @eric f11 , thank you for responding. I found several issues that might affect this. For example, I noticed some users changed their email address to our app but that was not reflected to Intercom whereas Stripe might have been updated. I am going to have to dig deeper. I will close this topic to avoid confusing people and will get back to you once I have more data.
I apologise for the trouble and thank you for responding.
Dimitris
+5Hey @dimitris t, just to confirm that the customer in both screenshots has the same email address in both Intercom and Stripe?
Hi @eric f11 , thank you for responding. I found several issues that might affect this. For example, I noticed some users changed their email address to our app but that was not reflected to Intercom whereas Stripe might have been updated. I am going to have to dig deeper. I will close this topic to avoid confusing people and will get back to you once I have more data.
I apologise for the trouble and thank you for responding.
Dimitris
+5No need to apologise, @dimitris t! It sounds like it's an issue with data syncing between Intercom and Stripe alright. I'm happy to close this thread for you.
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