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Answered

Stripe integration doesn't sync correctly

  • September 14, 2023
  • 2 replies
  • 93 views

  • New Participant
  • 1 reply

Hi there! 

We’re having problems to see the current subscription statuses of our users. Stripe integration doesn’t show the latest statuses, it doesn’t sync when a subscription canceled for example. This is an issue for a while so wanted to check if anyone else experience the same issue + Intercom team has plans to fix it.

 

Thanks!

Best answer by Racheal

Hey @Didem Racheal from the support engineer team here👋 

 

We’ll need a bit more information from you to look into this one. I’ll go ahead and forward this into the support team so they can take a better look!

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2 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • September 18, 2023

Hey @Didem Racheal from the support engineer team here👋 

 

We’ll need a bit more information from you to look into this one. I’ll go ahead and forward this into the support team so they can take a better look!


  • Author
  • New Participant
  • 1 reply
  • September 18, 2023

Thank you!


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