Answered

Stripe integration doesn't sync correctly

  • 15 September 2023
  • 2 replies
  • 42 views

Hi there! 

We’re having problems to see the current subscription statuses of our users. Stripe integration doesn’t show the latest statuses, it doesn’t sync when a subscription canceled for example. This is an issue for a while so wanted to check if anyone else experience the same issue + Intercom team has plans to fix it.

 

Thanks!

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Best answer by Racheal 19 September 2023, 01:41

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Hey @Didem Racheal from the support engineer team here👋 

 

We’ll need a bit more information from you to look into this one. I’ll go ahead and forward this into the support team so they can take a better look!

Thank you!

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