Stripe integration doesn't sync correctly

Question

Hi there!

We’re having problems to see the current subscription statuses of our users. Stripe integration doesn’t show the latest statuses, it doesn’t sync when a subscription canceled for example. This is an issue for a while so wanted to check if anyone else experience the same issue + Intercom team has plans to fix it.

Thanks!

Racheal · Accepted Answer

Hey @DidemRacheal from the support engineer team here👋We’ll need a bit more information from you to look into this one. I’ll go ahead and forward this into the support team so they can take a better look!

Didem · Answer

Thank you!

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