Skip to main content
Answered

Stripe Sync Stopped Working

  • October 12, 2024
  • 1 reply
  • 23 views

Stripe sync stopped working around 9am Thursday morning for us. Before that any user who had a stripe account would sync user attributes in Intercom, including stripe_id, stripe_plan_price, and stripe_subscription_status. But now that has suddenly stopped, which breaks a lot of our rules and segments. 

I tried turning sync on and off but that did not solve the issue. 

Best answer by mateusz.leszkiewicz

Hi @Alex L13 , It’s Mat from the Support Engineering Team 😀

I’ve created an Intercom Conversation for you. It seems like a bug so our engineers might need to look at this issue in detail.

Please continue this thread there.

View original
Did this topic help you find an answer to your question?

1 reply

mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

Hi @Alex L13 , It’s Mat from the Support Engineering Team 😀

I’ve created an Intercom Conversation for you. It seems like a bug so our engineers might need to look at this issue in detail.

Please continue this thread there.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings