Hi, we want to translate the incoming messages (manually or automatically) with our custom API. We already have a translations API on our system, and we want to use it. I don’t know which is the right approach. Should be using Custom Actions? should we create a Custom Intercom App?
The initial idea is to translate a selected incoming message to English calling our API and generating (if it’s possible) a new message that is only visible the atender (no customer visibility). I know we can use the auto-detect language from Intercom to get the source language.
Could you give me some guidance of how we can do that?
Best answer by massimodutte
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