Trigger custom bot from app?

Question

Hey all! I have a an app that I built and I want to trigger a custom bot from the app. For example, the app will respond to the user but if the app gets confused or doesn’t know how to proceed, we want to trigger a custom bot that collects the user’s email (just an example) Basically, I want to be able to arbitrarily trigger a custom bot from an app. Some ideas I had:Have the app say something like “We’ll look into that” and have the custom bot search for that exact string. I couldn’t figure out a way to have the custom bot “search” for that string	Have the custom bot search for specific strings like “I want to talk to a human”. It’s not super robust since we have to search for a lot of keywords.Any other ideas? Thanks!

Jacob Cox · Accepted Answer

Hi there @Order Receipts!There currently isn’t a way to trigger an Intercom Custom Bot from an app. Your dev team would need to build out any of those features you’re looking to implement within the app itself.

Shauna · Answer

Hey @Order Receipts👋🏼 Shauna here from Intercom Support!When you mention “app” - do you mean like a bot speaking to a customer or? That’s what I understood from “the app will respond to the user but if the app gets confused or doesn’t know how to proceed”.Once I have a better understanding here, I can help you out 🙂

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