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US to EU server migration

  • Oct 18, 2022 6:59 AM UTC
  • 6 replies
  • 1092 views

Does anyone know any companies that can / have scripted the migration of everything in Intercom US server to EU server for a seemless transition?

Best answer by Racheal

Hey @user223iel​ Racheal from the support team here 👋

 

I did some digging around and wasn't able to find anything on my end mentioning any third parties that have been able to accomplish something like this, definitely interested if the community knows more! One thing to note is our team is currently working on a solution to help migrate workspaces. It won't be a fully automated process, and you will still need to recreate/reconfigure certain Intercom features, such as Series, Messages, Product Tours, Reports, etc.

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    6 replies

    Racheal
    Intercom Team
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    • RachealIntercom Team
    • Customer Support Engineer
    • Answer
    • Oct 21, 2022 12:16 AM UTC

    Hey @user223iel​ Racheal from the support team here 👋

     

    I did some digging around and wasn't able to find anything on my end mentioning any third parties that have been able to accomplish something like this, definitely interested if the community knows more! One thing to note is our team is currently working on a solution to help migrate workspaces. It won't be a fully automated process, and you will still need to recreate/reconfigure certain Intercom features, such as Series, Messages, Product Tours, Reports, etc.

      • User1406
      • New Participant
      • Feb 14, 2023 12:57 PM UTC

      Hi @racheal​,

      Are there any updates to the migration solution? What's a sensible ballpark ETA?

      • Stian
      • New Participant
      • Aug 8, 2023 9:46 AM UTC

      We would also very much like to know more about this!

      • Hannahkeeunit
      • New Participant
      • Oct 20, 2023 1:19 PM UTC

      Hi @Racheal we would love to hear some news about it!

      • Stian
      • New Participant
      • Nov 13, 2024 11:09 AM UTC

      Since we haven’t heard back on this, I assume we cannot expect this to be solved in the future either?

      TBelevska
      Innovator ✨
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      • TBelevska
      • Innovator ✨
      • May 12, 2025 1:20 PM UTC

      Hi ​@User21 

      While there’s no official Intercom tool for migrating data between US and EU servers, some third-party services can help with this.

      One option is Help Desk Migration—they’ve developed various custom solutions to support unique migration needs. While this exact US-to-EU Intercom server move isn’t a standard setup, it’s worth reaching out to their team. They may be able to build a tailored approach for your case as well

      Help Desk Migration by Relokia | Official Intercom Partner | https://help-desk-migration.com/
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