Hey there @John Ybarra, Emily here from Support Engineering

I had a look and I can find the Userfeed support team here

The “Bump” app by Userfeed has been deactivated in Intercom, and as built and managed by the team at Userfeed, they would be the best point of contact, however it doesn’t appear they offer a support channel. Internally, we can see that Userfeed seems to have deactivated the app from the Intercom app store but unfortunately we don’t have any further information from them.
As a workaround, you can use workflows as suggested by my teammate Jacob in the Community thread here or you may need to find a replacement tool. Let us know if there’s any remaining support we can offer from this end!

Hope this helps!