Username and email info in Intercom widget not changing after Intercom('update'). React web implementation.

Question

We are implementing the Intercom widget on our website using react app. Everything is kinda working fine, but we are facing with this weird state on the application:We have a page for the user to change their name and email, and we want to show that new information on the widget.We have a message that greet the user with "Hi {username}" and when the user change its name on our app, the message is still using the old name.We are doing a `window.Intercom('update', { name: newName, email: newEmail })` and it reply with 200 OK and if I check the Intercom panel it has the "newName", but for some reason, it is still showing the old name on the widget. Is there anything we can do?

Eric Fitz · Accepted Answer

Hey @user1186​, just to let you know that we now have an official React Native SDK, which may help to solve your issue. You can find a guide to it here.

Eric Fitz · Answer

Hey @user1186​, when you say "it is still showing the old name on the widget", can you share a screenshot of where this is apparent, please?

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