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We are implementing the Intercom widget on our website using react app.

 

Everything is kinda working fine, but we are facing with this weird state on the application:

We have a page for the user to change their name and email, and we want to show that new information on the widget.

We have a message that greet the user with "Hi {username}" and when the user change its name on our app, the message is still using the old name.

We are doing a `window.Intercom('update', { name: newName, email: newEmail })` and it reply with 200 OK and if I check the Intercom panel it has the "newName", but for some reason, it is still showing the old name on the widget.

 

Is there anything we can do?

Hey @user1186​, when you say "it is still showing the old name on the widget", can you share a screenshot of where this is apparent, please?

Hey @user1186​, just to let you know that we now have an official React Native SDK, which may help to solve your issue. You can find a guide to it here.

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