Ive configured the intercom frontend to configure a company id. Separately, Ive configured a backend app integration to update some custom fields on the company. I have found that almost half of comanies do not appear in the companies list in the UI. However when I look for a user and then navigate to the company page from the user, I can see that the company exists. Could I be doing something wrong? We are using intercom EU.

Hey @brian f14, in that case, I would recommend you contact our Support team directly via the Messenger in your Intercom workspace, as they'd be best equipped to help you resolve this issue.

Hey @brian f14, could you share with me a screenshot of a company that's not displaying on the list, please?

Why are companies not appearing?

Why are companies not appearing? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded