Why are my Hubspot leads being passed from Intercom with the wrong country?

Question

The leads created on Hubspot from intercom is being pushed with a wrong country information. Is there any work around as this is super crucial for lead assignment. I have setup the Hubspot-Intercom integration. Whenever a contact is created on Hubspot from Intercom automatically the country info passed along is wrong and stays as USA all the time.  For example, Intercom has found the country info based on IP for this contact as India:   However, when this contact is auto created in Hubspot the info passed on is USA :(    Is there any fix for this?

Eric Fitz · Accepted Answer

Hey @akhilesh s​, apologies for the delay in my reply here! I'd recommend contacting our Support team directly about this, so that they can check logs to determine the cause of this issue.

Akhilesh S · Answer

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