I have an issue with Apps not showing on convos, but support now responds in an abysmal 7 days. How do you justify the amount I spend with your company with complete disregard for my business needs when your product is not working?

Hey @user366, I took a look at the conversation you opened with our Support team about this issue and it looks like the example conversation you shared there is API-generated. You'll be able to tell this for yourself because there'll be no icon (like a Messenger or email icon) under the conversation parts from the customer in the conversation thread.It's not possible to share apps in API-generated conversations. If you look back through other examples where your team could not share apps, do these conversations also appear to be API-generated, too? (i.e. there is no icon beneath the initial message from the customer to show its source).

Hello @user366, As I know during this pandemic, all companies have delays in Support.I'm sure they will answer you ASAP, meanwhile, maybe you share a little bit more details about your issue + Screenshots?I will try my best to help you.

Why can I not share apps in certain conversations? (How do I get support without waiting 7 days?)

Why can I not share apps in certain conversations? (How do I get support without waiting 7 days?) | Community

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