Answered

Are Collection URLs Static?

  • 7 February 2024
  • 1 reply
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I see that when you make a change to an article such as editing the title, it will change the public URL of the article. I understand that even with an old URL, Intercom will always redirect the user to the latest article.

 

I am curious if this same logic applies to a Collection? Is there a way to get a static URL for a Collection? Thank you. 

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Best answer by bernice 12 February 2024, 15:19

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Hey @Erica Allison 👋  The ID that prefixes Collection URLs is static, and only the titles will change after any updates - so you can use https://intercom.help/yourHelpCenter/en/collections/CollectionID as a static link to you Collections.

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