Article Help Center

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  • 323 Topics
  • 904 Replies

323 Topics

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Robert L12New Participant
asked in Article Help Center

Has anyone figured out how to use Wrap Text w/ Images?

I cannot for the life of me figure out how to get more than 1 line aligned with the wrap text option for images.  

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6 hours ago
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suplauNew Participant
asked in Article Help Center

Not being able to see Article´´´ s edit history

Hi, i saw in this article here that you should be able to see all edits made, check every version etc, but im not being able to click the versions or see the edits, is there a way i can solve this? I saved a version and it didn´t actually saved and i can´t see the edits :/

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6 hours ago
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RuxandraNew Participant
asked in Article Help Center

How can we disable the "send us a message" in the Help Centre articles?

Hello! 😊We noticed that upon pressing a Sad emoji on a Help Center article, we are asking people to Send us a message. This seems to only available on iOS, and not on Android. Regardless, we really need it disabled.We have already disabled the “automatically start a message”, but we also need the manual way out :) How can we do this? Thank you! 

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Jacob Cox
2 days ago
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User2161New Participant
asked in Article Help Center

Is it possible to open a conversation from an article?

Hey all! I was wonder if it’s possible to open a chat directly from a button in an article and to have a workflow identify which article the customer came from? Speaking from a Mobile app experience.The desired goal here is that when a customer opens a specific article from their Mobile App, the article presents the information and essentially let the customer know that support will need to assist with this issue. A contact support button will be present in the article they can click. When the customer clicks this button, it would open a chat automatically and we would have a workflow recognize that the customer came from this article so they’ll start going through this specific workflow right away instead.

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4 days ago
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hammadNew Participant
asked in Article Help Center

When click on showArticle and click on back button page went blank

Experiencing a white page after navigating back from an article might relate to how the Intercom widget or its associated scripts are initialized, especially if there's a conflict when the page is unloaded or when navigating between different routes or pages in your application. Please let me know if I missing anything. 

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Eden
5 days ago
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GeetaNew Participant
asked in Article Help Center

We are getting broken links when articles are edited - the numeric value changes.

Is anyone else experiencing this problem. If so how do I get around it. Each time an article is edited to update the information the numerical value changes.. and any links in out app pointing to the document now fail.what's the RIGHT way to link or to edit?

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Landon Bennett
5 days ago
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noman48New Participant
asked in Article Help Center

Article

 Experiencing a white page after navigating back from an article might relate to how the Intercom widget or its associated scripts are initialized, especially if there's a conflict when the page is unloaded or when navigating between different routes or pages in your application. Please let me know if I missing anything.   

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10 days ago
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Inter C12New Participant
asked in Article Help Center

How can I embed videos in an article?

I want to embed a video in an article, how do I do that?

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10 days ago
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Carmen McGradyNew Participant
asked in Article Help Center

Backdate articles on Newsfeed

I’d love to know if we can backdate news items. We’re going to migrate a bunch of news articles over from Pendo. Will they all look like they shipped on the same day, or can we make it look like they came out when they came out?

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10 days ago
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SuzanNew Participant
asked in Article Help Center

Can articles have a "next verification date"?

Hello! We would love to be able to set a "verification interval" for our help articles. We use this feature in Guru and it's very useful for keeping our internal knowledge base up-to-date. It would be even more useful for our Intercom help articles, since we want to be sure we're providing customers with accurate information. Thank you!

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Landon Bennett
14 days ago
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ClaytonNew Participant
asked in Article Help Center

Hello, having a problem with the Intercom messenger on mobile. When clicking the text input it glitches and does not come up with a keyboard or allow input. If I rapid fire click and type sometimes it lets some letters through. Desktop works fine.

Confirmed this is a problem on ios Safari/Chrome/Firefox and Android. Let me know if anyone as had this problem before. Video attached. I have reached out to Intercom support as well.

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17 days ago
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jeniNew Participant
asked in Article Help Center

Migrate some articles from Zendesk to Intercom

Hi, I am planning to migrate only some articles from Zendesk to Intercom. Is there an option to do it? The only guide I can see is to migrate all articles from Zendesk to Intercom by using sub domain. However when I tried to use the subdomain, it just migrated some articles which are not the ones that I was supposed to transfer.  So in case the only option is to migrate all articles, questions areCan we migrate guides and have them show unpublished in Intercom? Can we update the target audience for articles in bulk?Thank you.

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Shauna
20 days ago
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Liam SimonNew Participant
asked in Article Help Center

Is it possible to create a collection without automatically publish it/leave it as a draft?

I would like to create a collection but as my team and I are working on it we need to adjust it as we go along. We would like to leave it unpublished or as a drat but I was unable to find how to do that. Tried to read through support articles but I couldn’t find a way to unpublish it. Is it possible? 

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27 days ago
blogzymedia
blogzymediaNew Participant
asked in Article Help Center

Seeking Tips for Crafting Effective Help Center Articles

Hello Intercom Community,My Self Kathleen Hemsworth I hope you're all doing well. I'm currently working on enhancing our Help Center's articles to provide the best possible support to our users. I'd like to tap into the collective wisdom of this community and gather some insights and tips on creating effective help center articles.Here are a few questions to get the discussion started:What are the key elements of an effective help center article? What makes an article truly stand out? How do you organize your articles to make them user-friendly and easy to navigate? Are there any best practices for writing and formatting help center content that you've found particularly successful?

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1 month ago
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Leah L11Connector
asked in Article Help Center

Last Updated Time Frame for Content

A customer just wrote into our support team indicating that she was looking at an article that said it was last updated "about a week ago" or whatever language Intercom uses. Has anyone else gotten customer complaints about this? After discussing internally with our support team, I know there haven't been substantial updates made to that article in definitely more than a week. I understand this general time frame is a good bandaid and fail safe for me who doesn't have the opportunity to update something that frequently, but it does seem to be a bit over exaggerated to the point that I'm not even sure it's useful. Instead, could this feature be removed? Could it be updated to be more accurate? Could there be a date and timestamp put on it instead?  I'm curious to see how others feel about this too! 😀

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1 month ago
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Andrea RiserNew Participant
asked in Article Help Center

Is there a quicker way of adding a TOC at the top of an article

I am in the process of creating a large help center with long articles. We are organizing many of the articles (as suggested) with anchored links to the Heading 1s within the article at the article’s beginning. But creating the TOC  at the top is very time consuming as you have to enter the TOC text, scroll down to copy the anchored link, scroll up to link the heading, scroll down again, etc. Is there a faster way to do this - i.e. - autogenerate a TOC for all heading 1s or at the very least, copy the heading text and link at the same time? 

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1 month ago
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jeniNew Participant
asked in Article Help Center

How to migrate selected articles from Zendesk to Intercom?

How to migrate selected articles from Zendesk to Intercom

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1 month ago
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Steven TNew Participant
asked in Article Help Center

Can I implement cookie consent on the Help Center? For example, is there a way to integrate Google Tag Manager?

Is there a way to implement cookie consent on the Help Center? One way to do it would be to add a Google Tag Manager integration so that users could add their own cookie consent implementation. Rationale for cookie consent: The Help Centre already has an integration with Google Analytics (see https://www.intercom.com/help/en/articles/1346547-integrate-google-analytics-with-your-help-center. However, for many countries, cookie consent is required to use Google Analytics.The Help Centre can be part of the user journey for a business. As a result, it makes sense to be able to unify tracking/consent across all its domains/subdomains using Google Tag Manager.YouTube videos can be embedded in Help Centre articles, which sets its own cookies that can require consent. There may be other services that do this on the Help Centre.

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1 month ago
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saravanamvNew Participant
asked in Article Help Center

HTML sanitization issue

 <h2><span><strong><em><u>czcxzcz</u></em></strong></span></h2><p>Test</p><p></p><div><a href="https://drive.google.com/file/d/19H5BaNrLgwrRCt4K3qSm7Zoow_erMuMY/view">API documentation - [ Knowledge Base Migration-Sync ] - Google Chrome 2023-09-19 16-58-34(1).mp4</a></div><p></p> the anchor tag getting sanitized and not reflecting on article when pushed through API.

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Larissa Alberti
1 month ago
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Lauren RosenfeldNew Participant
asked in Article Help Center

new article notifications

Is there a way to send a message to Slack when a new article is published? 

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Landon Bennett
1 month ago
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User691New Participant
asked in Article Help Center

Is there any way we can delete User Notes on Intercom?

Running Zapier from google drive to intercom to add information into user notes, however it will keep piling on instead of editing the existing notes, and it becomes a huge eyesore and can be very confusing to new staff. I have played around but can't find any way to remove a User Note. Any way around this?

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1 month ago
Laszlo Tuss
Laszlo TussNew Participant
asked in Article Help Center

Broken links on iOS SDK documentation.

From https://github.com/intercom/intercom-ios-sp :Our installation guide contains full setup and initialisation instructions. (https://developers.intercom.com/docs/ios-installation) Read "Configuring Intercom for iOS". (https://developers.intercom.com/docs/ios-configuration) Read our guide on Push Notifications. (https://developers.intercom.com/docs/ios-push-notifications) Intercom Developer Hub available here (https://developers.intercom.com/docs/intercom-mobile-installation?utm_source=github&utm_campaign=ios-help)Also there is no reference to the main Github page: https://github.com/intercom/intercom-ioslogEvent(withName:metaData:) - Details about Events here (https://developers.intercom.com/reference/#events) There may be more, but these are already unacceptable.

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Jacob Cox
1 month ago
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thorleiftNew Participant
asked in Article Help Center

What are the supported video hosting websites to embed video on Articles?

Hi,It seems there is a limit on the URLs i can use to embed videos with. Looks you can only use Wistia, Brightcove, YouTube and couple of others.How do i go about adding another video urls that is not on your list? Does it require a whitelisting of the company used to run our video platform or is there some custom development that can be done to bypass this limitation to the product? 

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1 month ago
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Radhika TKNew Participant
asked in Article Help Center

Articles - Audience Rules : Confused!

Our use case: - On Domain A we have hosted products A , X and Z - Domain B we have hosted product A, B and C Note product A is common in both the domains - Help center is hosted on a sub-domain of domain A and has collections for ALL the products A, B,C X, Z - Want to show Collections in Help space in Messenger as follows: -  users who logged into domain A are shown Articles for A, X and Z (In Messenger Help) - users logged into  domain B are shown Articles A, B and C (In Messenger Help)

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Racheal
1 month ago
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Tuyen Nguyen TheNew Participant
asked in Article Help Center

I cannot find my workspace

I logged into intercom and couldn't find my workspace. Intercom asked me about the company name so I could create a new workspace and start with a trial account. All members of my team have this problem. How can I fix it?

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Larissa Alberti
2 months ago
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