Hey!
1 - When an article is unavailable in a certain language, a default message appears.
Can this message either be edited (e.g. adding “Try searching with English or another language set as your Help Center language”), or could there automatically be suggested direct links to this article in other languages if available?
2 - When users use the search bar with keywords in their native language (e.g. German), but the help center is set in another language (e.g. English), it can happen that they will not see search results, even though there is content available if they searched with the right language set.
One workaround that we think about is to add placeholder articles catching the most common keywords, then forwarding to the right version from there – but: not scaleable, lots of manual work.
Instead: Could Intercom suggest that there are no results for this search in the current language, but there are in another language?
What are possible other workarounds?
Looking forward for ideas & help :)
Thx, Patrick
Best answer by Shauna
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