Hi everyone, is there a way to back up the published Articles, download it & save them somewhere safe? 🙂
Best answer by Milan
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Userlevel 4
+5
Hello @wendy b​ - there's no such feature, no export (like there is import feature with Zendesk).
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So what are the options:
- If you plan to continue using Articles, just keep messages (copies) in the draft status in Intercom
- If you plan to turn off Articles, then Copy/Paste it into a Google Doc (or Word) - which might make things difficult to get back into Intercom, lot's of manual work
- If you plan to turn off Articles, sync them with some other tool (such as Zendesk) - there are some tools that can do the migration automatically but it all costs money (for migration and for using that other service)
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So not a lot of options here 
Userlevel 3
+5
@wendy b​ Not sure how much this would help you, but using the Intercom API you could export all articles as a JSON file. @daniel f11​ shared a script where this is done. Check his post.
Can someone on intercom side confirm if articles are secure and backed up on their end (we put a lot of time into our articles!)
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