Can I create a redirect from an old dead article URL to a new article URL?

  • 20 June 2022
  • 3 replies

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Occasionally when editing existing content we will merge two articles, deleting the first old article and merging its content with the second article (thus the first URL becomes invalid/is deleted). The problem is, we sometimes link to the articles from other sources, and customers following the old URL find a dead page. Is there any way to create a redirect so we can consciously tell Intercom to send customers to the new URL?


Best answer by Daniel M15 22 June 2022, 19:27

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Hey @lamint​! Racheal from Customer Support Engineering here 🔧 


Typically we suggest linking to the new Article, in your old Article. We actually practice this ourselves! With our new inbox release we've had tons of Article updates- here's an example of how we set that up:

Screen Shot 2022-11-27 at 5.58.43 PM 

Is there any thought about being able to automate this? It would be much easier when a company goes through large changes rather than having to work with Intercom Support in that case (and giving you a lot of work to do).


We’re releasing some features this week to inform you if any of your links are broken or any links go to stale articles (Docs Fresh). I know that’s not the perfect solution, but that’s about as good as we can do as a 3rd party app. Intercom would need to make that links transition automated, which seems reasonable.