Hi @alyssa f11​ that's a very interesting question and I did not find a solution to it. There is no built-in functionality in Intercom that would allow you to handle this so I played a bit with trying to put in not just the link but also the link attributes to try to get target="_blank" but haven't succeded. Looking at some Intercom articles I see that there are links that act differently. Some open in a new tab, and some within the same tab.

I hear that there will be a new version of articles coming in soon (I think it was mentioned in one of the Intercom events but do not hold me for that), so this might be supported in the near future. If not let's wishlist it @Product Wishlist​ .