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I'm trying to use article rules to display only the articles relevant to a particular product. Not working as expected. Is it my rule or my Intercom config?

 

My article rule uses the referral URL attribute. the URLs look like this:

 

<product1>.<mycompanydomain>.com

<product2>.<mycompanydomain>.com

 

My rule specifies referral URL contains <product1>.<mycompany.com>.

 

Should this rule allow users coming from the product1 URL to see the article?

Hey @user892​, can you tell me a little bit more about how you've set up this rule? How are you sharing the articles? Is it through a chat message using the Article Inserter app?


Our web apps just display the whole Help Center when users click Help. Then they self help.


Hello @user892​ , I will jump into this conversation. If you are planning to restrict articles based on user products, you should send Intercom data attributes.

Example:

1) Creating Data Attibutes let's say - Product

2) Send Intercom data - Product = Product1 or Product = Product2

3) Restrict articles based on the data attribute

 

The Help Center URL will be one - Like Help.example.com.

When a user makes a log-in to your app and redirects to the help center, they will see appropriate articles.

 

Let me know if you have any further questions or need some video instruction on this case. I will be more than happy to provide all information.

 

Looking forward. 🦄


thanks for the input. custom attributes require engineering cycles, which i was hoping to avoid. seems we will have to bite the bullet.


@user892​ , Are you currently tracking logged-in visitors in Intercom? How about using tags instead of data attributes?


not yet. help center is the primary use case right now. i inherited a help center for a legacy product. we have a new product under development.


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