Hey @user892​, can you tell me a little bit more about how you've set up this rule? How are you sharing the articles? Is it through a chat message using the Article Inserter app?

Our web apps just display the whole Help Center when users click Help. Then they self help.

Hello @user892​ , I will jump into this conversation. If you are planning to restrict articles based on user products, you should send Intercom data attributes.

Example:

1) Creating Data Attibutes let's say - Product

2) Send Intercom data - Product = Product1 or Product = Product2

3) Restrict articles based on the data attribute

The Help Center URL will be one - Like Help.example.com.

When a user makes a log-in to your app and redirects to the help center, they will see appropriate articles.

Let me know if you have any further questions or need some video instruction on this case. I will be more than happy to provide all information.

Looking forward. 🦄

thanks for the input. custom attributes require engineering cycles, which i was hoping to avoid. seems we will have to bite the bullet.

@user892​ , Are you currently tracking logged-in visitors in Intercom? How about using tags instead of data attributes?

not yet. help center is the primary use case right now. i inherited a help center for a legacy product. we have a new product under development.