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How do I automate the help article on the visitor's chat based on the keywords they type?


How do I automate the help article on the visitor's chat based on the keywords they type?

Best answer by mateusz.leszkiewicz

hi there, It’s Mat from the Support Engineering Team 😀

You are right this article above is a little bit outdated I would suggest reading the one below to set keywords or provide custom answers fro your customers:

https://www.intercom.com/help/en/articles/8194293-suggest-custom-answers-as-your-customers-type

Please let me know if you have any questions about this 😸

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3 replies

Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • August 17, 2021

Hello @jane h12​ 👋,

 

If I get you correctly, you are talking about the Answer suggestion feature.

 

To turn this feature on, please follow this article:

https://www.intercom.com/help/en/articles/3711671-proactively-resolve-conversations-before-they-start-with-resolution-bot/p>

 

Let me know if you have any questions on this topic.


Hey! Is there any article I might check to do this? That link is not working anymore. 


mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

hi there, It’s Mat from the Support Engineering Team 😀

You are right this article above is a little bit outdated I would suggest reading the one below to set keywords or provide custom answers fro your customers:

https://www.intercom.com/help/en/articles/8194293-suggest-custom-answers-as-your-customers-type

Please let me know if you have any questions about this 😸


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