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Can my users not access articles? They are part of the audience, but cannot view the articles when they click on the link?

 

Do they have to login somewhere to view the articles? How does intercom know who they are unless they login?

Hey there, @user2099​! 👋 Thanks for getting in touch on the forum about this.

 

You can make sure that your help is not private through the help center settings page:

If it is not private, it should appear like this.If it is public and they are still encountering issues, make sure you've published the article and the status is green for Published.Article Published Icon

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