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We have visibility restrictions on some of our help articles. For these articles, the user must be signed into an active Zenlist account in order to view the help articles.

 

The vast majority of our users on their mobile devices are using our mobile app (versus using mobile web). What this means is - most of the time, our users are not signed into their Zenlist account on mobile web.

 

However, when we send our emails linking to help articles (for product updates, etc)., if the user is on mobile and clicks that help article, it automatically opens on mobile web. Because the user usually isn't signed into their account there, they usually get the "there's nothing to see here" screen and think we've made a mistake.

 

Is there any way to have linked help articles automatically open in our app versus on mobile web?

 

Hey @eileen​, when sharing these articles via email, I'm assuming that you're sharing them via hyperlink (as this is the only way to do so in an email message).

 

That's what's causing them to open in web - the only way to ensure they open in mobile would be to share them via our Article Inserter app, which you can do in in-app messages.

 

The ideal solution here is to allow for our customers to insert apps in emails, so I'm going to record this feature request via our @Product Wishlist​ group.

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