Hi, I am Yasue from a Japanese software company. I want to share a PDF with the customer in the article and then I want to record who clicked/downloaded the file.
Does anyone know how to do it?
Thank you.
Hi, I am Yasue from a Japanese software company. I want to share a PDF with the customer in the article and then I want to record who clicked/downloaded the file.
Does anyone know how to do it?
Thank you.
Hey @eisei Racheal from the support engineer team here👋
Currently, we don't have tracking for clicks that happen with an Article. I'm going to flag this as a feature request for the team to consider implementing down the road since I can see how this would be great information to have!
We do have a Google Analytics integration that can work with Help Center articles to provide you some more insight into how Users are using your articles. However, I don't think that tracks those clicked links either. It might be something worth exploring though if you're familiar with that tool! It's possible that Google might track that info. 🤞
As a workaround, use Bitly to gather click data. You can create a free account, which entitles you to 50 bit.ly links per month.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.