Skip to main content
Answered

How to reset 2FA for other teammate?

  • November 8, 2022
  • 1 reply
  • 339 views

How to reset 2FA for other teammate?

Best answer by Oseas

Hey @leandro s​! Oséas here from the Customer Support Specialist team 🕵️

 

That's not possible per our security policy. There are two steps we need to complete in order to reset a 2FA:

 

  1. A teammate must verify the request by starting a conversation while logged into Intercom, letting us know they're verifying the 2FA reset request for <the blocked teammate email address>
  2. To verify the ownership of the blocked teammate's email address, we need them to email us at team@intercom.io with the subject line “2FA reset request” and included in the email: “My request will be verified by <teammate's email address>."

 

So basically, we'll need a pair of request (the blocked teammate emailing us) + verification (a logged-in teammate starting a conversation) in order to disable the 2FA.

View original
Did this topic help you find an answer to your question?

1 reply

Oseas
Employee
Forum|alt.badge.img+4
  • Employee
  • 103 replies
  • Answer
  • November 11, 2022

Hey @leandro s​! Oséas here from the Customer Support Specialist team 🕵️

 

That's not possible per our security policy. There are two steps we need to complete in order to reset a 2FA:

 

  1. A teammate must verify the request by starting a conversation while logged into Intercom, letting us know they're verifying the 2FA reset request for <the blocked teammate email address>
  2. To verify the ownership of the blocked teammate's email address, we need them to email us at team@intercom.io with the subject line “2FA reset request” and included in the email: “My request will be verified by <teammate's email address>."

 

So basically, we'll need a pair of request (the blocked teammate emailing us) + verification (a logged-in teammate starting a conversation) in order to disable the 2FA.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings