I turned the suggest help articles on - the articles aren't being automatically sent to the customers trying to connect with us
Page 1 / 1
👋From the way I understand it, the articles have to be related to the ticket in some fashion. You can also send them manually through the inbox or embed them into the messenger.
Â
Are the customers connecting about topics related to the articles?
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.