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Answered

Is there a way to hide agent last nams?

  • January 17, 2023
  • 4 replies
  • 446 views

Our user/agents first & last names are displayed for all customer interactions. Is there a way to change settings so that when customers interact with agents, they don't see "Joe Smith". Rather they just see "Joe" or "Mr. Smith"?

Best answer by Diana Tripac

Hi @Siobhan H.  this feature is planned to be launched at some point so that users will be able to easily rename their profile names. In the meantime, we can do all the changes you need.

If you’re interested in hiding your surname, I just did it, if you’d like any other changes just let me know in this thread or private DM.

I hope that helps 🙌

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4 replies

Shauna
Intercom Team
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  • Intercom Team
  • 159 replies
  • January 20, 2023

Hey @mike p12​ 👋🏼

 

Each teammate can change their name in their profile here 👇🏼

1Just click 'Edit' and remove their last name or change their name and click 'Save' ✨

 

I hope this helps!


  • Author
  • New Participant
  • 1 reply
  • January 20, 2023

Thanks for the quick reply Shauna.

 

I/we don't seem to have a "Public Profile". I've gone through the various menus in my profile & settings, and don't see any settings for that (see attached). Is that something that has to be enabled by our account owner/superuser/admin?

 

Thanks in advance.Screenshot 2023-01-20 at 9.14.49 AMScreenshot 2023-01-20 at 9.15.19 AM


  • New Participant
  • 2 replies
  • September 13, 2024

I also do not have this public profile option. 


Diana Tripac
Intercom Team
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  • Senior Community Program Manager @Intercom
  • 151 replies
  • Answer
  • September 16, 2024

Hi @Siobhan H.  this feature is planned to be launched at some point so that users will be able to easily rename their profile names. In the meantime, we can do all the changes you need.

If you’re interested in hiding your surname, I just did it, if you’d like any other changes just let me know in this thread or private DM.

I hope that helps 🙌


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