Our user/agents first & last names are displayed for all customer interactions. Is there a way to change settings so that when customers interact with agents, they don't see "Joe Smith". Rather they just see "Joe" or "Mr. Smith"?
Answered
Is there a way to hide agent last nams?
Best answer by Diana Tripac
Hi
If you’re interested in hiding your surname, I just did it, if you’d like any other changes just let me know in this thread or private DM.
I hope that helps 🙌
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