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Answered

Links in posts opening new tabs

  • 8 September 2023
  • 3 replies
  • 376 views

At the moment if I add a link to my posts it opens in a new tab, which opens in a logged out state. This is a pretty poor experience for the customer. Is there a way for the link to open in the same window?

Best answer by Racheal

Hey @Messages Racheal from the support engineer team here👋 

 

We don't have a way to manually define whether a link opens in the current tab or a new window right now, but I'll submit this as a feature request so our product team sees it's something you're eager to be able to manage! 

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3 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • September 12, 2023

Hey @Messages Racheal from the support engineer team here👋 

 

We don't have a way to manually define whether a link opens in the current tab or a new window right now, but I'll submit this as a feature request so our product team sees it's something you're eager to be able to manage! 


  • New Participant
  • 2 replies
  • April 26, 2024

Our company is also very interested in having this happen - with articles and with enlarging images.


  • New Participant
  • 4 replies
  • January 7, 2025

This is very important for our support team. I’ve submitted an IDEA for this: 

https://community.intercom.com/ideas/ability-to-configure-links-in-chats-posts-and-banners-to-open-in-the-same-window-8758


Please UPVOTE if you’d like to see this feature.


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