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I want to be able to send links of our Intercom Help Articles by attaching them in the body of an email to an external person. The problem is they have to have access to our platform first before the link will provide them with the article. Isn't there a way to send a help article without granting someone access to our product where our help desk lives? Like straight from intercom itself and not the solution we've linked Intercom to?

Hey @user1232​ 👋

 

Unless your articles are private (this is set up with audience targeting), If an article is published in a collection, it’s visible to everyone by default. If your help center requires a login to your Product, there isn't a way visitors can see the articles i'm afraid! That would be a good shout for a feature request over @Product Wishlist​ 🙌

 

 

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