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Answered

Not being able to see Article´´´ s edit history


  • New Participant
  • 2 replies

Hi, i saw in this article here that you should be able to see all edits made, check every version etc, but im not being able to click the versions or see the edits, is there a way i can solve this? 

I saved a version and it didn´t actually saved and i can´t see the edits :/

Best answer by Jennifer K

@suplau I have escalated this to our support team to look into in more detail for you so they will come back to you as soon as they can

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4 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • 984 replies
  • December 5, 2023

Hi @suplau 
 

Jennifer here from Customer Support 

You should be able to click ‘More’ and ‘Show history’ at the top of each article.
 


 

Hope this helps


  • Author
  • New Participant
  • 2 replies
  • December 5, 2023
Jennifer K wrote:

Hi @suplau 
 

Jennifer here from Customer Support 

You should be able to click ‘More’ and ‘Show history’ at the top of each article.
 


 

Hope this helps

Hey, i know, but when i click on More > Show History it only says the times that the article was updated, im not being able to actually click and see the updates. 


Thank you


  • Author
  • New Participant
  • 2 replies
  • December 5, 2023

I sent you a message explaining a little better.


Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • 984 replies
  • Answer
  • December 5, 2023

@suplau I have escalated this to our support team to look into in more detail for you so they will come back to you as soon as they can


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