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Stopping the Messenger using links to articles in a disabled help center

  • 15 August 2023
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I need to know how to stop the Messenger sending links to articles in the disabled help center. Do I have to go in and delete all of those articles? We have a new help center elsewhere and do NOT want those links going out.

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Best answer by Milan 16 August 2023, 13:31

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Userlevel 4
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Hello @Cyn simply turn off the Basic bot that does this - go to Automation > Basics and then find “Suggest help articles” and make sure it is OFF for both Users and Leads. 

 

 

Thank you @Milan!

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