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Answered

Stopping the Messenger using links to articles in a disabled help center


Cyn
  • New Participant
  • 2 replies

I need to know how to stop the Messenger sending links to articles in the disabled help center. Do I have to go in and delete all of those articles? We have a new help center elsewhere and do NOT want those links going out.

Best answer by Milan

Hello @Cyn simply turn off the Basic bot that does this - go to Automation > Basics and then find “Suggest help articles” and make sure it is OFF for both Users and Leads. 

 

 

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2 replies

Milan
Expert User ✨
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  • Top Expert
  • 306 replies
  • Answer
  • August 16, 2023

Hello @Cyn simply turn off the Basic bot that does this - go to Automation > Basics and then find “Suggest help articles” and make sure it is OFF for both Users and Leads. 

 

 


Cyn
  • Author
  • New Participant
  • 2 replies
  • August 16, 2023

Thank you @Milan!


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