Hey @martina​ 👋🏼

Shauna here from Intercom Support!

I think this is something our support team will need to dig into deeper for you and potentially test out the messenger themselves. Could you reach out to us via the messenger or through email at team@intercom.io?

Please provide the URL to your Help Center and a URL to example Article - this gives the teammate context to dive right in for you 🚀