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What is an efficient way to organize your Help Center?


Hey there! We have quite a lot of articles in our help center and I have been tasked with organizing them in a way that makes it easier for my team and our customers to find relevant articles. I made a Google sheet and plan to list all the articles (separated by collection) and then determine if they need a new title/subtitle to ensure they have the correct key words included. I am wondering if anyone out there has had to take on a project like this and if you have any advice or suggestions for a more efficient way. Thanks!

Best answer by Aparna

Hey @user2249​! You are already on the right track. I would also like to share a link to our blog post which would give you some best practice advice. Hope this helps!

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2 replies

  • Employee
  • 328 replies
  • Answer
  • January 27, 2022

Hey @user2249​! You are already on the right track. I would also like to share a link to our blog post which would give you some best practice advice. Hope this helps!


  • Author
  • New Participant
  • 1 reply
  • January 27, 2022

Thank you for the reassurance, Aparna!


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