Hi,
I’ve been trying our Fin demo and it has been intriguing. Thanks!
I take all Intercom questions from our customers and pop them into the demo to see which get answered. I find a lot that are not answered have simple answers, so I add an article to the appropriate collection and publish it. So far, I don’t see Fin picking up the answers.
For example, someone wrote “Do you ship internationally”. We had an article that said “We only ship to the US”. I added more to that article to include the word “internationally” but Fin still says it doesn’t know.
Do I have to manually select something to get Fin to retrain?
Best answer by Shauna
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