Skip to main content
Answered

Why do screenshots in my articles appear to be fuzzy?

  • February 16, 2022
  • 2 replies
  • 48 views

Most of the screenshots look fuzzy. It's really strange because if I actually click on a screenshot within an article, it opens up nice and big in the next tab and looks super clear, so why in the articles is it not showing up that way?

Best answer by Paul M11

Hey @sunny m​  πŸ‘‹ Paul here from Intercom Support!

 

This can often be related to the dimensions of an Article phot. The max size an image for an article can be is 640px and 1200px - if it's outside these dimensions this could be why you're seeing this error.

 

A workaround I've found useful is to include closer screenshots of what I'd like to highlight.

 

View original
Did this topic help you find an answer to your question?

2 replies

Kevin Bendixen
Top Expert ✨
Forum|alt.badge.img+5

Can you share an example?


  • Employee
  • 53 replies
  • Answer
  • November 4, 2022

Hey @sunny m​  πŸ‘‹ Paul here from Intercom Support!

 

This can often be related to the dimensions of an Article phot. The max size an image for an article can be is 640px and 1200px - if it's outside these dimensions this could be why you're seeing this error.

 

A workaround I've found useful is to include closer screenshots of what I'd like to highlight.

 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings