I am new to Intercom but have used other platforms before. We just migrated close to 400 articles, and am wondering why is article editing so basic.
Here is what I am looking to do, maybe I just have not found it yet:
- Duplicate an article: Looks like th only option is to highlight everything on the page and copy/paste. But when you do this not all of the formatting comes through ok
- Text color - Just Bold and italtics? really? Why can’t we have some color options for text
- Embedding other than video - I would like to embed widgets from other platfoms like supademo.com to show click through demos, but it looks like only “known” video urls are accepted. Why not accept anything that allows iframing or embedding?
- Looping MP4 - I would like to have an MP4 that loops, autoplays so it can demonstrate features. I know I can do GIF, but quality can suffer
I know Intercom has been around for a while and was expecting a bit more robustness on the Articles sides of things.
Any hope for these simple requests or has this ben a stale area of development over the years?