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How to unfreeze user tags when they become glitched?

  • 4 March 2024
  • 1 reply
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user tagging seems to be frozen / broken in my intercom account in the ‘contacts’ section. It's been stuck populating a tag for 20 minutes, with the loading icon that says 'contacts are being added to tag' when you hover over it. This is happening across different devices / accounts, and seems to be blocking both the creation of new tags, and the archival or deletion of the tag that's stuck. The tag is only trying to populate 199 user accounts, so shouldn't take long at all

has anyone else run into this issue, and how did you overcome it if so?

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Best answer by mateusz.leszkiewicz 5 March 2024, 15:49

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Hi Finn, It’s Mat from the Support Engineering Team 😀

We have experienced some issues with tagging, but it seems to be working fine for most customers now.

Can you reach out to us if you still have issues with your tags, please?

Our Engineers might want to take a look at this issue.

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