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Answered

How to unfreeze user tags when they become glitched?

  • March 4, 2024
  • 1 reply
  • 23 views

user tagging seems to be frozen / broken in my intercom account in the ‘contacts’ section. It's been stuck populating a tag for 20 minutes, with the loading icon that says 'contacts are being added to tag' when you hover over it. This is happening across different devices / accounts, and seems to be blocking both the creation of new tags, and the archival or deletion of the tag that's stuck. The tag is only trying to populate 199 user accounts, so shouldn't take long at all

has anyone else run into this issue, and how did you overcome it if so?

Best answer by mateusz.leszkiewicz

Hi Finn, It’s Mat from the Support Engineering Team 😀

We have experienced some issues with tagging, but it seems to be working fine for most customers now.

Can you reach out to us if you still have issues with your tags, please?

Our Engineers might want to take a look at this issue.

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1 reply

mateusz.leszkiewicz
Intercom Team
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Hi Finn, It’s Mat from the Support Engineering Team 😀

We have experienced some issues with tagging, but it seems to be working fine for most customers now.

Can you reach out to us if you still have issues with your tags, please?

Our Engineers might want to take a look at this issue.


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